Legal Governance & Compliance

§ 2.1 Data Controller. ContentRiverPress, registered at 50259 Adolph-Kolping-Strasse 6, Pulheim, Germany, is the data controller responsible for personal data collected through this website. All inquiries should be directed to [email protected].

§ 2.2 Data Collected. We collect the following personal data via our contact forms: full name, email address, phone number, company name, and any information provided in your project specifications. This data is collected solely for the purpose of responding to your inquiry and delivering our copywriting services.

§ 2.3 Legal Basis. Data processing is conducted under Article 6(1)(b) GDPR (performance of a contract) and Article 6(1)(f) GDPR (legitimate interests in responding to business inquiries).

§ 2.4 Data Retention. Personal data is retained for as long as necessary to fulfill the purposes for which it was collected, or as required by German tax and commercial record-keeping obligations (typically 10 years for financial records).

§ 2.5 Data Sharing. We do not sell, rent, or share personal data with third-party brokers. Data may be shared with essential service providers (email hosting, payment processors) solely to deliver contracted services, all bound by data processing agreements under Article 28 GDPR.

§ 2.6 Your Rights. Under GDPR, you have the right to access, rectify, erase, restrict processing, and port your personal data. You also have the right to lodge a complaint with the German supervisory authority (Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen). To exercise these rights, contact [email protected].

§ 2.7 International Transfers. Your data is processed within the European Economic Area (EEA). Where data is transferred outside the EEA, we ensure adequate safeguards are in place under Chapter V GDPR.

§ 3.1 Scope of Engagement. All copywriting services provided by ContentRiverPress are governed by a Statement of Work (SOW) or written agreement executed between the client and ContentRiverPress. Services include but are not limited to: thought leadership articles, email campaigns, sales collateral, website copy, and content retainers.

§ 3.2 Intellectual Property. Upon full payment of all agreed invoices, ContentRiverPress assigns all worldwide intellectual property rights in the delivered content to the client. ContentRiverPress retains the right to display completed work in its portfolio unless otherwise agreed in writing.

§ 3.3 Payment Terms. Invoices are payable within 14 days of issuance unless otherwise specified in the SOW. Late payments may incur a statutory interest rate of 9 percentage points above the European Central Bank base rate per § 288 BGB (German Civil Code).

§ 3.4 Revisions. Each project scope includes the number of revision rounds specified in the SOW. Additional revision rounds beyond the agreed scope will be invoiced at the applicable hourly rate or as agreed in a supplementary SOW.

§ 3.5 Cancellation. Either party may terminate a project with 14 days' written notice. In the event of termination, the client is liable for payment of all work completed up to the date of termination. Work-in-progress deliverables will be transferred to the client upon payment.

§ 3.6 Limitation of Liability. ContentRiverPress's total liability under any engagement shall not exceed the total fees paid by the client for the specific project giving rise to the claim. ContentRiverPress shall not be liable for indirect, consequential, or incidental damages.

§ 4.1 Essential Cookies. This website uses essential cookies necessary for basic site functionality, including session management and security. These cookies do not require explicit consent under the ePrivacy Directive (Directive 2002/58/EC) as amended.

§ 4.2 Analytics Cookies. We may use privacy-respecting analytics tools to understand aggregate site usage patterns. No personally identifiable information is collected through analytics cookies. Data is processed within the EU.

§ 4.3 Cookie Consent. Upon your first visit, you will be presented with a cookie consent banner. You may accept or decline non-essential cookies. Essential cookies cannot be declined as they are necessary for the website to function.

§ 4.4 Managing Cookies. You may manage or delete cookies at any time through your browser settings. Disabling essential cookies may impair website functionality. For instructions, consult your browser's help documentation.

§ 5.1 Refund Eligibility. ContentRiverPress offers refunds in accordance with German consumer protection law (§§ 312g, 355 BGB). If you cancel a project within 14 days of the initial payment and before substantive work has commenced, you are entitled to a full refund minus any transaction fees.

§ 5.2 Partial Refunds. If work has partially commenced at the time of cancellation, a partial refund will be issued proportional to the work not yet completed. The assessment of completed versus remaining work will be documented transparently.

§ 5.3 Non-Refundable Items. Completed and delivered content that has been approved by the client is non-refundable. Retainer subscriptions may be cancelled at the end of any billing cycle with 14 days' notice; no refund is issued for the current billing period.

§ 5.4 Refund Process. To request a refund, contact [email protected] with your project reference and reason for the request. Refunds will be processed within 14 business days to the original payment method.

§ 5.5 Dispute Resolution. The applicable law is the law of the Federal Republic of Germany. The place of jurisdiction is Pulheim, Germany. The EU Online Dispute Resolution platform can be accessed at https://ec.europa.eu/odr.